When Their Opinions Seem to Count…
There are many methods for measuring employee engagement. I've found that the use of common sense tools with (uncommon) consistency creates the best outcomes.
One such tool is Gallup's Q12. Scientists at Gallup have studied the correlation of hundreds of questions to people's overall happiness and performance at work. They've concluded that employees have 12 key needs…
”At work, my opinions seem to count” is one such need. Gallup reports that:
Only 1 in 4 employees strongly agree that their opinions count at work.
If that number doubled, organizations could realize a 22% reduction in turnover, 33% reduction in safety incidents, and 10% increase in productivity.
Gallup's Chief Scientist, Dr. Jim Harder, points out that this is one of the most difficult elements to get right for leaders. As he says, "It's about listening. It's about developing an environment where you make it easy for someone to communicate what they're experiencing at work." (Watch his 2-minute video here.)
Given this information, are you providing employees an easy and safe way to communicate? And if so, are you certain they feel secure and free from retribution to tell you what they really think?
Chris Laping is the best-selling author of People Before Things. He is also the CEO of Change Needs Leaders, Inc. (proud makers of POPin). Kickstart honest, real-time conversations with your team by starting a 14-day trial today!
